Brava! I've done this with doctor's offices who've kept me waiting ridiculously long periods of time (bad office management), and I did it with a website hosting company that cost me a ton of leads with their settings error (bad tech). Neither 'paid' the invoice, but in both cases, I made my point and received some financial concession as a result.
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Non-fiction author, marketer, award-winning professor, 2x nonprofit board member. Hopelessly interested in everything https://linktr.ee/randyesspina
